Customer Relationship Management

The scope chosen for the CRM rollout breaks down into 4 areas:

• management and monitoring of international masters prospects (DRIPA) ;
• management and monitoring of relations between companies and schools (DEVRE - DFVS);
• management and monitoring of incubated projects and management of incubation agreements (DEVRE);
• management and monitoring of student internship agreements.

At a later date, the scope of CRM use may be extended in the light of experience feedback.

Implementation is divided into 6 stages:

• administrative purchase of licenses and CRM integration services for the school ;
• the integrator's understanding of the school's needs and processes;
• identification of necessary data fields;
• CRM configuration with the identified data fields;
• importing school data into the CRM;
• training the school's CRM administrators and its first users.

The CRM will go live in June 2024.