Customer Relationship Management

The missions of the correspondents are :

• Participate in the 3 extended COPIL meetings on the CRM project (23/01, 01/03 and 31/03), which will enable a complete set of specifications to be drawn up.
• Pass on information communicated at COPIL meetings to their respective entities.
• Pass on to the COPIL any remarks/questions raised by his unit
• Draw up a summary of your entity's requirements for the CRM project
• Work with the project manager on data recovery prior to injection into the future CRM.
• Beyond the scope of the project, the correspondents will act as relays in the departments and divisions to promote CRM usage.